Shipping Policies

Last updated: Mon 2 June- 2025

At PawfectSupply.co, we strive to deliver your pet’s favorite products as quickly and efficiently as possible. This Shipping Policy outlines our shipping methods, timeframes, costs, and other important information related to your order.

  1. Processing Time
    All orders are processed within 1–3 business days (excluding weekends and holidays).

During peak seasons or sales, processing times may be slightly delayed.

You will receive an email confirmation once your order has been shipped, along with tracking information (if available).

  1. Shipping Locations
    We currently ship to the United States and select international locations. If your country is not available at checkout, please contact us to inquire about custom delivery options.
  2. Shipping Rates
    Shipping charges for your order will be calculated and displayed at checkout.
    Typical rates include:

Standard U.S. Shipping: 5–10 business days

Expedited U.S. Shipping: 2–5 business days

International Shipping: 7–21 business days, depending on location

Note: Delivery timeframes are estimates and may vary due to factors outside our control (e.g., customs delays, weather, courier disruptions).

  1. Free Shipping
    We offer free standard shipping on U.S. orders.
  1. Tracking Your Order
    Once your order is shipped, you will receive a tracking number by email. You can use this to monitor your shipment’s progress.

If you haven’t received a tracking number within 4 business days, please contact us at [email protected].

  1. Customs, Duties & Taxes
    For international orders:

Your package may be subject to customs fees or import taxes, depending on your country’s regulations.

These charges are not included in our shipping fees and are the customer’s responsibility.

  1. Lost or Delayed Packages
    While we do our best to ensure timely delivery, we are not responsible for delays or losses caused by the shipping carrier. If your package is delayed or missing:

First check your tracking info.

Then contact the courier.

If unresolved, reach out to us — we’ll assist as best we can.

  1. Incorrect Shipping Information
    Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
  2. Contact Us
    If you have any questions about your shipment or need help tracking your order, get in touch:

📧 Email: [email protected]
🌐 Website: https://pawfectsupply.co